Printed on February 13, 2014
We’re dedicated to updating you on our progress as we work to enhance HealthCare.gov. Verify again typically to get the most recent info on the standing of our website.
And bear in mind, there are a number of other ways you may apply for protection.
Thursday, February 27: Able to serve tens of millions extra
As we head into the ultimate weeks of open enrollment, HealthCare.gov is working and able to serve you. Lots of of 1000’s of tourists are coming to the location day by day to buy protection. And we proceed so as to add new enhancements to streamline the applying course of.
Thursday, February 13: Upcoming system upkeep at Social Safety
Our on-line software makes use of a Knowledge Companies Hub to “speak to” different knowledge programs to confirm info that you just enter. One in all these programs belongs to the Social Safety Administration, which verifies Social Safety Numbers and different associated knowledge. From Saturday February 15, 2014 at 3:00 p.m. till Tuesday, February 18, 2014 at 5:00 a.m. EST, the Social Safety Administration will conduct required, commonly scheduled programs upkeep actions. Throughout this era, you gained’t have the ability to submit an software at HealthCare.gov and discover out what you might be eligible for. In case you are making an attempt to enroll by the February 15 deadline for protection starting March 1, you need to attempt to submit your software earlier than 3:00 p.m. on February 15, so the outage doesn’t have an effect on you.
Thursday, January 16: HealthCare.gov shifting ahead
We’re happy that HealthCare.gov has helped tens of millions of Individuals entry well being care, however our work isn’t over. And we’re retaining our eye on the ball to guarantee that the web site works nicely — and steadily improves — as we invite new shoppers to join inexpensive, high quality well being protection within the months forward.
Friday, December 27: Assembly the mark
HealthCare.gov is assembly the mark and serving to Individuals from throughout the nation discover safe, high quality medical insurance protection at an inexpensive worth. We’ve seen essential progress and we’re going to hold working to ensure the buyer expertise continues to enhance all through the open enrollment interval.
Tuesday, December 24: Finishing enrollments for shoppers looking for January 1 protection
HealthCare.gov acquired a exceptional 2 million website visits and our name heart acquired greater than 250,000 calls on December twenty third. We’re working to finish enrollments for shoppers looking for inexpensive protection starting January 1. In case you tried to enroll earlier than the deadline and had issues with the system, you need to contact the Market name heart for particular person help.
Monday, December 23: A report day for HealthCare.gov and shoppers
The system dealt with a report variety of shoppers who accomplished their enrollments with a low total error charge averaging lower than 0.4 p.c and fast response occasions averaging nicely lower than a second regardless of the elevated visitors.
Saturday, December 14: Lacking 834s as share of enrollment now close to zero
We’re working to guarantee that each 834 kind – previous and current – is correct, and that customers are in a position to efficiently enroll within the protection of their alternative.
Friday, December 6: Weekly metrics report
Greater than 3.7 million shoppers visited HealthCare.gov this week to study their medical insurance choices, create an account, study monetary assist, evaluate choices, and choose a plan.
Monday, December 2: Improved window procuring
Now you can see extra detailed details about every Market plan provided in your space earlier than you apply. Examine plans, lined advantages, doctor and hospital networks, and extra. No login or software is required to entry this new window procuring instrument.
Sunday, December 1: Operational progress report
We’ve offered weekly reviews till now and need to spotlight our work as we start December – detailing the measurable enhancements we’ve made to HealthCare.gov and acknowledging that extra work stays to be achieved.
Saturday, November 30: Weekend work continues
This weekend’s upkeep home windows allowed extra {hardware} upgrades and software program fixes as a part of a deliberate set of enhancements to enhance pace and scale back errors.
Wednesday, November 27: Lots of of enhancements
We have elevated capability and made software program fixes that can tremendously improve the power of shoppers to make use of HealthCare.gov to buy and enroll in well being plans that meet their wants.
Monday, November 25: Including extra capability
Over the weekend, we applied software program fixes centered on enhancing the consumer expertise, bettering enrollment, and streamlining the workflow for brokers, brokers and name heart representatives. Moreover, we added storage capability within the CMS Knowledge heart. This infrastructure enchancment will allow elevated processing energy as extra customers transfer by the system.
Friday, November 22: Progress on capability
HealthCare.gov will work easily for the overwhelming majority of customers by the tip of November. We’re making progress: Common response time is now below 1 second, the error charge is lower than 1%, and we’re making upgrades to double capability so we will help extra simultaneous customers.
Thursday, November 21: Ongoing software program fixes enhance consumer expertise
Final night time, we added a number of dozen software program fixes that tackle key features of the web site. These fixes improved consumer expertise, the enrollment course of, and the workflow for brokers, brokers, and name heart representatives.
Tuesday, November 19: Making the enrollment course of simpler
We’ve accomplished fixes for two-thirds of the excessive precedence bugs that our crew recognized as being answerable for points with 834 transactions and Direct Enrollment.
Monday, November 18: Progress over the weekend
Over the previous few weeks, we’ve made measurable progress to enhance HealthCare.gov, addressing each software program glitches and {hardware} upgrades–-all of which can make a significant distinction within the shopper expertise.
Saturday, November 16: Weekly wrap up
As we proceed to enhance HealthCare.Gov, we need to offer you a wrap up of the fixes we’ve made to the location during the last week and provide you with an replace on open enrollment.
Friday, November 15: Making measurable progress
We’ve made measurable progress and the adjustments and enhancements we’ve revamped the previous few weeks are having a optimistic impression on system efficiency. We have crossed greater than 200 bug fixes off of our punch record and pushed the error charge down under 1%.
Tuesday, November 12: Bettering consumer expertise
We’ve made substantive progress over the weekend on HealthCare.gov – implementing updates that can enhance the consumer expertise, enhance system throughput, and streamline the method for agent/brokers and customer support representatives.
Saturday, November 9: A progress replace
We have put main fixes in place during the last three weeks, bettering website efficiency. Study concerning the fixes, and skim the tales of Individuals who’re efficiently ending their purposes utilizing HealthCare.gov.
Friday, November 8: How we’re measuring progress
Two of the metrics by which we’re measuring progress are response time and error charge. Response time is how briskly the system responds to consumer requests. Error charge is a measure of the frequency of system time outs or failures that forestall a consumer from advancing. We have made significant progress towards each of those metrics.
Thursday, November 7: Finest practices for enhancements
We skilled new stresses on the system additional downstream within the software revealing new capability points. In a single day, we added {hardware} to assist alleviate that strain. As well as, QSSI has established a brand new protocol that can assist us make progress on our punch record and constantly enhance the performance and efficiency of HealthCare.gov.
Wednesday, November 6: An replace on HealthCare.gov
In a single day, we added a brand new software program launch that included dozens of fixes centered on bettering the consumer expertise and agent and dealer processes. A few of you should still be experiencing difficulties logging in or slowness within the Market software. We’re working to quickly resolve these points.
Monday, November 4: A weekend of labor brings extra progress
We have made greater than a dozen essential fixes to the HealthCare.gov software and enrollment system to enhance efficiency and performance. This contains fixes to appropriate info on 834 notices that insurance coverage corporations use to course of enrollments.
Friday, November 1: An replace on progress
We have made progress this week in crossing gadgets off the punch record, fixing bugs, and bettering website efficiency. HealthCare.gov works higher as we speak for customers than it did final week and we’ll proceed to measure our progress, maintain groups accountable, and drive upgrades to enhance the buyer expertise.
Thursday, October 31: Extra info on the tech surge
We’ve added key personnel from the federal government and personal sector, together with knowledgeable engineers and know-how managers from Google, Oracle, and Pink Hat.
Tuesday, October 29: Bettering the account registration course of
We’ve made vital progress since October 1 to ship a a lot smoother account registration course of for shoppers. A number of new fixes have considerably diminished the error charge and elevated our capability.
Monday, October 28: Continued enhancements to HealthCare.gov
Working over the weekend with new administration in place, the tech crew made some fixes to deal with efficiency and performance. We’re diagnosing issues and making fast selections with builders to resolve points in actual time.
Saturday, October 26: What’s working within the Market
Daily, we’re utilizing the Knowledge Companies Hub – a safe and environment friendly instrument – that can assist you and your loved ones get inexpensive, high quality well being care. Yesterday, we introduced a transparent path ahead in order that by the tip of November, HealthCare.gov will work easily for the overwhelming majority of shoppers.
Wednesday, October 23: See how we’re making HealthCare.gov higher
Over the previous few days, we’ve shared updates with you on our tech surge and the steps we’re taking to make sure that HealthCare.gov will get higher. Transferring ahead we’ll present updates by common blogs and press telebriefings.
Tuesday, October 22: A know-how surge for HealthCare.gov
We’ve introduced in specialists from throughout the federal authorities and personal sector to enhance the buyer expertise on HealthCare.gov.
Sunday, October 20: Bettering HealthCare.gov
The preliminary shopper expertise of HealthCare.gov has not lived as much as the expectations of the American folks. We’re working across the clock and dedicated to doing higher.